Our experience has shown that when we review a company’s communication bills we have found erroneous charges, phone lines and services not being used and new services available which could reduce costs and provide better service.

The problem is, most companies do not have the needed experience or available time to deal with the phone companies. They are also not aware of new services or specials that are available or how to implement these services to receive the best value.

We have saved our clients thousands of dollars on their communications expenses!

Next Step Technology, Inc. has years of experience working with numerous phone companies. The changes we implement to client communication services result in reduced costs, less headaches, higher employee productivity, and higher customer service satisfaction.

Call today to let Next Step Technology manage your Local and Long Distance phone lines, PRI, Internet, Point-to-Point T1, DSL and MPLS communication lines.

Our Communications Management Program covers all Phone Companies.

Description of Service:

In the event that you have an outage or service interruption you will place one call to Next Step Technology, Inc. and we will manage your request completely. All change of service and billing issues will be reported during normal business hours

Silver Communications Management Program

As a Silver Subscriber you can report an outage or interruption during business hours 8:00AM to 6:00PM Monday through Saturday.
When one of your Phone Lines, or Circuits ( PRI, Point to Point T1, Internet T1, MPLS) would experience an outage or service interruption, Next Step Technology will report the problem, create a trouble ticket and manage the ticket until service has been restored.

Gold Communications Management Program – 24 x 7 Service

As a gold Subscriber you can report an outage or interruption 24 hours a day.
When one of your Phone Lines, or Circuits ( PRI, Point to Point T1, Internet T1, MPLS) would experience an outage or service interruption. Next Step Technology will report the problem, create a trouble ticket and manage the ticket until service has been restored.

Platinum Communications Management Program - 24 x 7 Service

As a Platinum subscriber you do not need to report an outage, our PREVAIL monitoring system alerts us to outages and interruptions lasting longer than 5 minutes.
If you are a subscriber to Next Step Technology’s PREVAIL Monitoring Service and Next Step Technology is monitoring the Phone System, Server (s) or Router(s). The following Communications will be managed 24 x 7:

• The Phone System Server and PRI Circuit
• Point to Point T1 Routers and Circuit(s)
• The MPLS routers and Circuits
• Internet T1 router and Circuit

In the event a circuit would experience an outage or service interruption we will identify the cause, report the problem, create a trouble ticket, and manage the ticket until service has been restored. During business hours the Client will receive timely updates and notification of repairs. Updates and repair notification will be provided during non-business hours at client’s request.

Changes to Service

Next Step Technology will manage all changes to your service in a timely manner. We work with your designated phone company directly to ensure all changes of service, we record order numbers and keep an up to date file showing your communication history.

Billing Audit Review

Next Step Technology understands that communication needs change. We will perform an annual audit review of your communication needs and your current billing. When your contracts are set to expire we will provide a comprehensive review of available phone companies and rates. We will present our comparisons and recommendations.